Control Sticks Are Not Responding or Respond Incorrectly (responsiveness syndrome or so-called “drifting”)

Nintendo takes great pride in creating high-quality and durable products and is continuously making improvements to them. Therefore and until further notice, Nintendo offers to consumers who purchased the respective product in the EEA, UK and Switzerland that repairs for responsiveness syndrome relating to control sticks will be conducted at no charge by official Nintendo repair centres. This applies even if the syndrome is caused by wear and tear and even if the 24-month manufacturer’s warranty provided by Nintendo has expired.* The manufacturer's warranty does not affect any statutory rights which you may have under consumer protection legislation as the purchaser of goods. The benefits described here are in addition to those rights.

Joy-Con Drift

*Please note that Nintendo may refuse to provide repairs for responsiveness syndrome relating to the Joy-Con controller’s control stick at no charge if (a) the syndrome has been caused by accessories or other items that are intended for use with the controller but are not manufactured by or for Nintendo (whether included with the controller at the time of purchase or not), (b) the controller has been used for rental or commercial purposes, (c) the syndrome has been caused by accidental damage, your and/or any third party′s negligence, unreasonable use, modification, use with products not supplied, licensed or authorised for use with the controller by Nintendo, (d) the controller has been opened, modified or repaired by any person or company other than Nintendo or its authorised partners (unless there is clearly no correlation between such opening, modification or repair and the responsiveness syndrome of the Joy-Con controller's control stick), or if the controller has its serial number altered, defaced or removed.

Switch Lite Control stick Drift

*Please note that Nintendo may refuse to provide repairs for responsiveness syndrome relating to the Nintendo Switch Lite system's control sticks at no charge if (a) the syndrome has been caused by accessories or other items that are intended for use with the system but are not manufactured by or for Nintendo (whether included with the system at the time of purchase or not), (b) the system has been used for rental or commercial purposes, (c) the syndrome has been caused by accidental damage, your and/or any third party′s negligence, unreasonable use, modification, use with products not supplied, licensed or authorised for use with the system by Nintendo, (d) the system has been opened, modified or repaired by any person or company other than Nintendo or its authorised partners (unless there is clearly no correlation between such opening, modification or repair and the responsiveness syndrome of the control stick), or if the system has its serial number altered, defaced or removed.