Contacting CD Media S.E Nintendo Customer Support

Devices that have been purchased outside the EU are not supported.

To invoke the warranty a user must notify in writing and within 24 months from the date of purchase CD Media S.E - Service Department Nintendo regarding the device problem. The information that is required from the consumer/customer is the purchase date of the device and a readable copy of the purchase receipt, which clearly indicate the dealer and the buying date.

Communication with the CD Media S.E - Nintendo Service Department via form on www.cdmedia.gr/nintendo-support address by E-Mail and by telephone at the following:

For Greece
Land Line: 801-5555090
Cell phone: +30 211-1060400
by Email: ncs@cdmedia.gr

For Cyprus and abroad
+30 211-1060400
by Email: ncs@cdmedia.gr

Contact hours Monday to Friday 09:30 – 17:30

CD Media S.E Nintendo Customer Support does not provide in-game help Line.

CD Media S.E Nintendo Customer Support issues a Unique Ticket Number (RMA) for each case.

If the CD Media S.E - Nintendo Service Department determines that the device must be returned for inspection, the courrier is notified to pick up the device from the address specified by the customer within 5 working days.

The consumer has to send the device to the CD Media S.E Nintendo Customer Support within 25 working days.

Important notes

In cases that is proven that:

• misuse of the device by the consumer side
• repairs made from unauthorized technician
• use of software other than the Nintendo Operating Software, use of accessories or other elements for the product but not manufactured by Nintendo
• use of defective or damaged batteries
• modification, repair by a person or company other than Nintendo or authorized partners
• or cases where the damage has occurred by liquid is not covered by warranty

Also the warranty does not covers:

• loss of data or software due to memory or SD card format used with the product
• loss of any data loaded or stored on the product by a person or company other than Nintendo or authorized partners
• loss of data or other content due to deletion of the Nintendo Network ID registered or associated with the product

CD Media S.E Nintendo Customer Support will not accept devices which are not accompanied by the official service document, in which the Unique Ticket Number (RMA) is stated. Those cases will be returned to the customer in customer's expense.

We recommend the creation of a backup file and the deletion or removal of all the user data before the shipment to CD Media S.E Nintendo Customer Support. Depending on the repair nature, user data saved in the dfevice memory might be deleted and there is a possibility that the data on the SD might be corrupt or the restore to the device might be impossible.

Out of warranty devices

When a device is not covered by the guarantee the consumer has to pay the Minimum Service Cost as well as the cost of the spare parts that are needed for the repair. The consumer/ customer, has to confirm that cost in writing.

When the deposit is confirmed the consumer will receive a copy of the payment receipt. CD Media S.E Nintendo Customer Support will notify the courier to receive the device from the consumer/ client.

After the device check made by the CD Media S.E Nintendo Customer Support the consumer will be notified by email with the final cost of the repair (spare parts cost).

CD Media S.E Nintendo Customer Support will contact the repair of the device as soon as the consumer/ customer agrees in writing with the Repair Cost.

24-MONTH MANUFACTURER’S WARRANTY – NINTENDO HARDWARE

This warranty covers Nintendo consoles, including the original built-in software included with the respective Nintendo consoles at the time of purchase (the “Nintendo Operating Software”) and any controllers included within the console packaging (the “Nintendo Controllers”). In this warranty, the Nintendo console, the Nintendo Operating Software and the Nintendo Controllers are referred to together as the “Product”.

Subject to the terms and exclusions below, CD Media S.E., no 32, Kifisias Avenue, 15125 Marousi, Athens, Greece (“CD Media”) warrants to the original consumer purchasing the Product in any country of the European Economic Area or Switzerland (“you”) that, for a period of 24 months from the date of the purchase of the Product by you, the Product will be free from defects in materials and workmanship.

EXCLUSIONS

This warranty does not cover:

• software (other than the Nintendo Operating Software) or games (whether included with the Product at the time of purchase or not);
• accessories, peripherals or other items that are intended for use with the Product but are not manufactured by or for Nintendo (whether included with the Product at the time of purchase or not);
• the Product if it has been resold, or used for rental or commercial purposes;
• defects in the Product that are caused by accidental damage, your and/or any third party's negligence, unreasonable use, modification, use with products not supplied, licensed or authorised for use with the Product by Nintendo (including, but not limited to, non-licensed game enhancements, copier devices, adapters, power supplies or non-licensed accessories), computer viruses or connecting to the internet or other forms of electronic communication, use of the Product otherwise than in accordance with the respective instructions, or any other cause unrelated to defects in material and workmanship;
• defects in the Product that are caused by the use of faulty, damaged or leaking batteries or battery packs, or any other use of batteries or battery packs not in accordance with the respective instructions;
• gradual decrease over time in the capacity and performance of batteries and battery packs for the Product (which, for the avoidance of doubt, will not be deemed to be a defect in material or workmanship of the Product);
• the Product if it has been opened, modified or repaired by any person or company other than Nintendo or its authorised partners, or if the Product has its serial number altered, defaced or removed;
• loss of any data that has been loaded onto or stored on the Product by any person or company other than Nintendo or its authorised partners;
• loss of data or any other content, such as software, as a result of formatting the memory of the Product (or the SD card/microSD card or any other external storage device being used with the Product); or
• loss of data or any other content as a result of deleting a Nintendo Network ID registered or linked to the Product.

HOW TO MAKE A CLAIM

To make a valid claim under this warranty, you must:

• notify CD Media S.E. - Nintendo Customer Support of the defect in the Product within 24 months of the date of the purchase of the Product by you, and
• return the Product to CD Media S.E. - Nintendo Customer Support within 30 days of notifying them of that defect.

For this purpose please contact CD Media S.E. - Nintendo Customer Support.

Before sending the Product to CD Media S.E. - Nintendo Customer Support, you should remove or delete any private or confidential files or data.

By sending the Product to CD Media S.E. - Nintendo Customer Support you accept and agree that CD Media S.E. - Nintendo Customer Support will not be responsible for any loss, deletion or corruption of your files or data that has not been deleted or removed. Nintendo strongly recommends that you make a backup copy of any data that you do not remove or delete. Please note that, depending on the type of repair, data or other content stored in the memory of the Product may be deleted, and you may not be able to read data or other content saved to your SD card/microSD card or to any other external storage device, or import it back onto the Product following such repair.

When sending the Product to CD Media S.E. - Nintendo Customer Support, please:

1. use the original packaging where possible;
2. provide a description of the defect;
3. attach a copy of your proof of purchase, which indicates the date of purchase of the Product.
4. Please include the unique code that the CD Media S.E. - Nintendo Service Center provided you during your initial communication, on any documentation/packaging you send.This code is the identification number of your case with CD Media S.E. - Nintendo Customer Service and must be mentioned it in all your communications with the CD Media S.E. - Nintendo Service Center. WE INFORM YOU THAT ANY PACKAGE SHIPPED TO THE CD MEDIA S.E. - NINTENDO SERVICE CENTER WITHOUT THE UNIQUE CODE WILL NOT BE ACCEPTED AND IT WILL BE AUTOMATICALLY RETURN TO THE SENDER.
5. Make sure that CD Media S.E. - Nintendo Customer Support received the Product within 30 days of notifying them of the defect.

If, having inspected the Product, CD Media S.E. - Nintendo Customer Support accepts that the Product is defective, they will (at their sole discretion) either repair or replace the part causing the defect, or replace the relevant element of the Product without charge.

If the above 24-month warranty period has expired at the time the defect is notified to CD Media S.E. - Nintendo Customer Support or if the defect is not covered by this warranty, CD Media S.E. - Nintendo Customer Support may still be prepared to repair or replace the part causing the defect or replace the relevant element of the Product (at its sole discretion). For further information or, in particular, details of any charges for such services, please contact CD Media S.E. - Nintendo Customer Support.

This manufacturer's warranty does not affect any statutory rights which you may have under consumer protection legislation as the purchaser of goods. The benefits described here are in addition to those rights.

Policy concerning Minimum Appraisal and shipping Charges.

In case the warranty does not apply for the product (either due to termination of the warranty period or due to any reason rendering the warranty claim invalid as detailed herein under the “Manufacturer’s Warranty Exclusions - Nintendo Hardware” Section, such as inappropriate use), I hereby agree to the additional Appraisal Fee for out-of Warranty Repairs. The fee is set at 20 EURO, regardless of product type, as specified by CD Media S.E-Nintendo Consumer Support Department (Greece and Balkans).
I hereby agree to pay the additional Appraisal Fee for out-of Warranty Repairs, even if I do not wish the product to be repaired.
If the product is to be returned to my address, I agree to pay the €20 charge which is due and payable prior to the shipment of the product. The product may be withheld until full repayment of all costs.